AI training text/Synthetic

Customer support dialogues

Synthetic support conversations with an intent and a resolution on each dialogue. Built for dialogue models that need turns, roles, and an outcome. The text is written for this dataset. It is not copied from real support tickets.

Volume: 1,200,000turns
Formats: JSONL · CSV · Parquet
Label: Synthetic

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Schema

Column preview for the launch specification. Names and types describe the file. They are not a sample of rows.

conversation_idstring
Identifier for one dialogue.
turn_indexinteger
Position of the turn inside the dialogue, starting at 0.
rolestring
Speaker. Either customer or agent.
textstring
The message for this turn.
intentstring
What the customer is trying to do.
resolvedboolean
Whether the dialogue ends resolved.
languagestring
Language tag for the dialogue.

Columns in Customer support dialogues
Column	Type	Description
conversation_id	string	Identifier for one dialogue.
turn_index	integer	Position of the turn inside the dialogue, starting at 0.
role	string	Speaker. Either customer or agent.
text	string	The message for this turn.
intent	string	What the customer is trying to do.
resolved	boolean	Whether the dialogue ends resolved.
language	string	Language tag for the dialogue.

Use

Train a customer-support dialogue model
Evaluate intent and resolution quality

Generation

Multi-turn chats written as synthetic support conversations. Not copied from real tickets.

Every dataset is 100% synthetic. It is not copied from real customers, cardholders, or patients.
Each product is labeled as synthetic in the title, the description, and the file metadata.
Delivery includes a generation note: the methods and algorithms used, the schema, and known limitations.

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